This part is new, in unwrapped bubble wrap. The story: It was mailed to me, but when the repair person arrived (approximately 3 years ago) they had the part and told me to just keep what was mailed to me. My refrigerator was recently deemed irreparable and LG was not responsive to my concerns about the demise of my refrigerator, not even 4 years old, via email. Non smoking home. Venmo or cash.