favorite this post Systems Support Specialist (St. Paul) hide this posting unhide

5858 Centerville Rd

(google map)

compensation: DOE
employment type: full-time

The Specialty Mfg Co. has a rich heritage in St Paul that spans more than a century and four generations. Serving many industries - including medical, communications, dental, automotive and mechanical - we are a leading family company that creates the precise parts our customers need, delivering complete satisfaction. We are currently seeking a qualified and experienced Systems Support Specialist at our state of the art facility located in White Bear Lake.

Position: Systems Support Specialist
Shift: First (M-F 6:45 am to 3:45 pm)
Status: Non-Exempt
Location: The Specialty Mfg. Co. -- White Bear Lake

Position Description
Reporting to the IS Manager, the Systems Support Specialist will provide 2nd & 3rd-tier support to employees through a variety of diverse job functions. Responsibilities include, but aren't limited to troubleshooting software and hardware related to desktops, laptops, mobile devices, servers, networking equipment, printers, copiers, and more. This position reports directly out of the office in White Bear Lake.

Essential Job Responsibilities
• Support the daily IT operations of office and factory employees across three physical locations
• Troubleshoot and maintain network infrastructure, servers, end-user computers, and audio/video systems; as well as the applications running on top of all of these
• Support critical business applications including, but not limited to:
o Microsoft Windows
o Microsoft Office & Office 365
o IBM-based ERP system
• Image and deploy PCs to users
• Conduct technical research and leverage vendor relationships to understand and repair issues in all areas of IT
• Provide innovative evaluations of existing and future systems to support the growing demands of technology in the workplace, particularly as it relates to manufacturing.
• Will also perform the following ancillary functions:
o Address requests from end users as a member of the IS helpdesk
o Documentation and management of service requests
o User account and printer management in both IBM and Windows environments
o Troubleshooting network and telecom wiring
o Develop documentation for company-wide publication
o Hold small and large-group training sessions for end users
• Must be comfortable with project planning and management
• Must adhere to company standards, operate in accordance with the company's mission, and perform duties with an exceptional code of ethics

Job Requirements
• Two-year technical degree (or better) required
• Bachelor's degree in a related field of study preferred
• Relevant tech certifications a plus (CompTIA, Microsoft, Cisco, etc.)

• Five+ years of experience in related field required
• Experience with Microsoft Office (particularly Excel), Windows desktop OS, and Windows Server OS required
• Experience with remote support and troubleshooting required
• IBM server experience strongly preferred
• Experience in manufacturing or similar industries preferred

• Strong interpersonal skills
• Strong problem solving skills
• Strong written and oral communication skills
• Ability to efficiently prioritize tasks
• Ability to quickly recognize critical issues and identify trending problems
• AS/400, SQL, RPG, and ConnectWise experience a plus
• Must be able to lift 50lbs

• Medical and Dental available 1st of the month following 30 days
• Flexible Spending Accounts
• Company paid Short Term Disability
• Company paid Life and AD&D Insurance
• 401k with Profit Sharing (Up to 25% Annual Salary)
• 9 paid holidays per year
• 15 days PTO

How to Apply
Interested applicants can complete an application at or submit a resume to You can also apply in person at:

The Specialty Mfg. Co.
5858 Centerville Road
St. Paul, MN 55127

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  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6502018306


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