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Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, every step. Bringing innovive products, the best people, and the highest standards to every project.
Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the pented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review plforms.
We are powered by extraordinary people. Our innovive products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installion offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing prive companies by Inc. 5000 and recognized as a top employer nionally. The benefits of working Leaf Home are wide-ranging and include:
Industry-best compension packages | Competitive health, dental, and vision insurance | 401k with company mch | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.
Position Summary:
The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems customers’ homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc. |
Essential Duties and Responsibilities:
Perform service on Leaf Home systems customers’ homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallion of systems, removal of old units, etc. |
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Document, schedule, and close services performed in the service ticket system accurely and in a timely manner. |
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Proactively engage with customers to provide an outstanding customer service experience. |
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Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures. |
Required Educion and Experience:
Required Educion |
High school diploma or equivalent. |
Required Years of Experience |
2-4 years of experience in basic remodeling, construction, or a reled field. |
Additional Requirements: |
Valid driver’s license. |
Reliable truck, van, or large SUV. |
Functioning laptop, smartphone. |
Functioning tools are required to perform job duties. |
Must be legally authorized to work in the country of employment without sponsorship for employment visa stus (e.g., H1B stus). |
Preferred Knowledge, Skills, Abilities, or Certificions:
Based on role specifics – must be comfortable working heights. |
Key Competencies:
Travel Requirements:
Occasional overnight travel is required (1-10%) |
Overtime/Additional Hours Requirements:
Overtime hours may be required based on business needs |
Other hour considerions: Weekend and/or evening hours may be required. |
Physical Requirements:
Physical Activity: |
Frequency of work schedule: |
Standing |
Constantly (67-100%) |
Walking |
Constantly (67-100%) |
Sitting |
Rarely (1-10%) |
Driving a car/van/truck |
Frequently (34-66%) |
Reaching with hands and arms (up, down, or outward) |
Constantly (67-100%) |
Typing |
Occasionally (11-33%) |
Using hands to touch/manipule/handle |
Constantly (67-100%) |
Climbing and/or balancing |
Occasionally (11-33%) |
Working heights |
Frequently (34-66%) |
Stooping, kneeling, or crouching |
Frequently (34-66%) |
Talking and/or listening |
Occasionally (11-33%) |
Using foot controls |
Never (0%) |
Twisting of the body |
Constantly (67-100%) |
Twisting of the wrist/arm |
Constantly (67-100%) |
Lifting < 10 pounds |
Constantly (67-100%) |
Lifting between 10 to 25 pounds |
Frequently (34-66%) |
Lifting between 25 to 50 pounds |
Frequently (34-66%) |
Lifting between 50 to 75 pounds |
Frequently (34-66%) |
Lifting over 75 pounds |
Rarely (1-10%) |
Exposure to extreme he or cold |
Constantly (67-100%) |
Exposure to loud noise |
Constantly (67-100%) |
Disclaimer
This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other reled functions and responsibilities may be assigned as required to complete assignments or initiives. Leaf Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to termine employment any time for any reason; employment is will, to the extent of federal, ste, or local law. This job description does not promise or guarantee continued employment with Leaf Home.
Diversity and Inclusion Stement
Leaf Home is committed to creing a diverse environment and is proud to be an equal opportunity employer. We strive to cree an environment th embraces differences and fosters inclusion.
Equal Opportunity Stement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, nional origin, gender identity or expression, sexual oriention, marital stus, religion, age, results of genetic testing, veteran stus, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommoded in full compliance with the law).
Americans with Disabilities Act Stement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodion in completing this applicion, interviewing, completing any pre-employment testing, or otherwise participing in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com.