BIGOS MANAGEMENT IS PROUD TO BE NAMED A STAR TRIBUNE TOP WORKPLACE in 2014, 2015, 2016, 2017, 2018 and 2019
QR Code Link to This Post
Building Services Associate - Vernon Terrace (Senior Housing)
Every Friday 7:00am-3:30pm
Every Other Saturday and Sunday 3:00pm-11:00pm
The Building Services Associate is a key member of the property management team. The Building Services Associate provides superior customer service to residents, vendors and co-workers requiring assistance with various details related to the apartment community. The role also is responsible for monitoring the premise for disturbances, lockouts or infractions of the community rules.
ESSENTIAL JOB DUTIES
-Provides excellent customer service by having a professional and service-oriented demeanor.
-Assists residents with package pick-ups, reserving and accessing amenities and general customer service needs.
-Circulates among visitors and residents to create a feeling of hospitality and strong resident support.
-Efficiently handles and resolves resident or vendor concerns or requests for assistance.
-Responsible for control and security of building key system, including providing co-workers and vendors with key access.
-Patrols and monitors building premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
-Provides safe escort for individuals when requested.
-Writes reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
-Assists in investigations of any unusual incidents.
-Assesses situations and appropriately escalates as needed to Property Management and/or police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
-Keeps Property Management aware of any and all issues on or near the property.
Required Knowledge and Experience:
-1+ year of customer service experience
-Knowledge, experience or interest in senior living a plus
Required Skills and Abilities:
-Demonstrated ability to think quickly to solve practical problems
-Demonstrated ability to handle tasks with self-direction.
-Ability to maintain a calm demeanor when handling stressful situations
-Ability to use tact, diplomacy and a clear, courteous manner when dealing with residents and public
-Ability to work collaboratively in a team environment
-Fluent in English with strong skills in oral and written communication
Required Education and Training:
High school diploma or GED. Individual must be 21 years of age or older. Experience in law enforcement or building security is preferred. Employee must complete the provided 4 hours of initial Dementia Training within 4 weeks of hire. Must maintain 2 hours of training every 12 months thereafter.