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available afternoons
available mornings
available weekdays
education completed: some college

MELISSA AVILA
Richfield, MN



Diversely experienced Customer Service Representative with previous call center, retail, office, and management experience. Effective with reaching and maintaining company goals, while improving the functionality of tasks to coincide with business demands. Interpersonal communication skills that ensure leadership is respected and teamwork is continuously improved. Seeking a Full time position that allows me to improve customer satisfaction, while enjoying a positive work environment.

EXPERIENCE

2016 – PRESENT
CUSTODIAL MAINTENANCE, PROCLEAN JANITORIAL
• Clean and maintain Vinyl Composite Tile flooring using auto scrubber, stripping, and buffing equipment
• Complete daily maintenance requests regarding floor care
• Maintain inventory control to ensure schedule adherence

2017 – 2018
CUSTOMER EXPERIENCE ASSOCIATE, COMCAST
• Work in a call center environment, providing thorough and satisfying experiences to customers
• Meet and exceed company “scorecard” standards in customer satisfaction, call standard, schedule adherence, and sales
• Provide technical and billing support using multiple software programs
• Promoted to level 2 agent within four months of hire date
• Considered “Highly Effective” nine out of twelve months

2015– 2016
ASSISTANT MANAGER (EYEGLASS), NATIONAL VISION INC.
• Managing sales floor to ensure the schedule is maintained for Dr. Appointments and sales goals are met
• Assist Opticians with troubleshooting eyeglass adjustment issues
• Coaching staff on new techniques and updated industry standards enabling a high customer satisfaction rate
• Used previous community connections for marketing inviting locals to become clients of a newly opened location

2010– 2015
ASSISTANT STORE MANAGER, HARDEES
• Team Building and staff training to provide quality products with continuous performance improvement
• Responsible for quality control, inventory management, employee scheduling, payroll and general ledger reconciliation
• Noted for outstanding service standards, awarded achievements in food safety inspections conducted by a third party

  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6889911346

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