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favorite this post Customer Service Delivery Tech Expert - Part-Time ($18/hr) hide this posting unhide

compensation: To be discussed.
employment type: employee's choice

Customer Service Delivery Tech Expert - Part-Time 

$18/Hr
Mileage Reimbursement
Monthly Phone Stipend
Hours: 3:45 p.m. – 9:00 p.m.

Forward Stocking Location: 2075 Ellis Avenue - St. Paul, MN 55114


Our team of Experts keeps our customers connected by bringing replacement devices and in-person tech support directly to them wherever they are – home, office, or even a local coffee shop. Our Experts help customers set up their devices with things like email, apps, and basic troubleshooting while delivering our award-winning, personalized customer resolution experience. 


What you’ll be doing:


When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again.

  • Provide in-person device setup and tech support for customers‚Äô smart phones, tablets and/or other consumer electronics.
  • Resolve operational issues on customers‚Äô devices, other equipment, and connectivity while offering education and device optimization suggestions.
  • Meet with customers face-to-face at the customers‚Äô home location
  • Learn details of Smart Home Support and gain an¬†understanding of each customer‚Äôs technology in order to suggest protection/tech support solutions based on their needs.
  • Meet or exceed key performance indicator metrics for performance measurements and sales goals
  • Travel daily to and from the Forward Stocking Location and several customers‚Äô locations throughout a designated region.
  • Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather.
 

If you’re a good fit for the job, you’ll be able to:

 
  • Offer customers a value-added experience with premier customer service through relationship and rapport building
  • Quickly identify and resolve technical issues ]
  • Demonstrate empathy and assurance for the customer throughout the in-person session
  • Utilize tools and resources to solve technical problems in a fast-paced environment.
  • Ability to proactively adapt communication to the customers‚Äô technical skill level.
 
 
Qualifications
  • Prior experience in retail sales or customer service is preferred
  • High school diploma required.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • Able to drive your own vehicle to and from the Forward Stocking Location and In-Home appointments up to 120 miles.
  • Able to sit or stand for long periods of time (up to 2 hours).¬†
  • Able to interact with a customer‚Äôs technology throughout their home.
  • Able to interact face-to-face with Customers in their homes for extended periods of time.
  • Able to lift a minimum of 30 pounds.
  • Comfortable with exposure to dogs, cats and other pets that may be present in the customers‚Äô homes.
 
CUS11791 | Minneapolis | Minnesota | US | 2019/05/01



Click Here to Apply : http://cmp.jobs_niHh5cljobs.joveo.com/job_487384235
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6919045590

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