Posted

print

favorite this post Bilingual Customer Service Representative (Eden Prairie, MN) hide this posting unhide

compensation: $15-19/Hour, depending on language capabilities and experience
employment type: full-time

To Apply click "Reply" or email kfunkhouser@ultimatestaffing.com - Your resume must be included to be considered!
________________________________________

The Bilingual Customer Service Representative serves as the primary contact for customers, agents, and clients in the US and Canada. The Customer Service Representative determines appropriate action to be taken using knowledge of products and services while maintaining quality, productivity, and time-service standards.

Job Duties:
* Field incoming calls in a timely manner throughout shift
* Identify customer questions, complaints, concerns, and overall needs
* Provide sufficient answers and solutions to all customer queries
* Handle customer complaints respectfully and professionally
* Redirect customers to appropriate departments and teams when appropriate
* Maintain professional relationships with customers through ongoing excellent customer service


ENGLISH ONLY: $15/Hour
SPANISH/ENGLISH BILINGUAL: $17/Hour
FRENCH/ENGLISH BILINGUAL: $17-19/Hour

Schedule: Monday-Friday, 8:30a-5p
Location: Eden Prairie, MN

Bilingual French or Spanish AND English speaking and writing proficiency
High school diploma or equivalent (GED) required
Customer service experience preferred
Familiarity with CRM systems a plus
Excellent interpersonal communication skills
Strong phone skills i.e. diction, active listening
________________________________________

To Apply click "Reply" or email kfunkhouser@ultimatestaffing.com - Your resume must be included to be considered!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6919541386

posted:

updated:

best of [?]