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>> Work from home - interim Mac tech support (Minneapolis - virtual)

compensation: $15-20 per hour based on experience

We're a software company focused on the video industry - based in Boston, 100% virtual - looking for interim help with entry-level Mac tech support and networking. You should have some familiarity with basic Mac support, command line and TCP networking. Phone skills will be key as the position is remote with only occasional onsite customer visits, if any. Please send a resume and short cover email for consideration.

Responsibilities include:
Provide basic software installations and updates for customers.
Provide basic product training for new customers.
Provide first level technical support and manage requests escalated to the technical support team.
Update Wordpress support and partner sites with frequent updates.
Assist the marketing team by developing new web and digital content.
Assist the sales team by providing virtual product demos to potential clients.


Requirements:
Self-motivated
Technical familiarity with Mac
Knowledge of command line
Technical knowledge of networking- SMB, TCP, etc.
Previous experience with Mac-based technical support

Preferred:
Technical writing skills
Knowledge of Wordpress for web design
Knowledge of CSS and HTML
Some experience with video editing applications
  • do NOT contact me with unsolicited services or offers

post id: 7212135244

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