employment type: full-time
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Job Label: RAHRBSG - CUST SERV REP - 6-17-2019
DO YOU WANT TO PROVIDE QUALITY SERVICE TO CUSTOMERS?
DO YOU WANT A CHALLENGING CAREER WITH GREAT BENEFITS?
WOULD YOU LIKE A FUN AND EXCITING OPPORTUNITY IN THE BEER INDUSTRY?
IF YES, THEN BREWERS SUPPLY GROUP IS LOOKING FOR YOU!
Join Brewer Supply Group (BSG) as a Customer Service Representative and make serious strides in your professional development. Slated for continued growth in the New Year, BSG is an industry leader and wants you to join their team of fun-loving and enthusiastic customer service professionals. You will enjoy a high level of independence and flexibility as you address customer needs and regularly redefine and improve processes within your role. Wedge your foot in the door of a company where you can utilize your experience and passion to explore different functional areas of a dynamic company. Make a pivotal career move with BSG today!
Brewers Supply Group, Inc. (BSG) is a subsidiary of Rahr Corporation, a privately-held, family-owned company established in 1847 and headquartered in Shakopee, MN. BSG is comprised of six divisions: BSG CraftBrewing, BSG HandCraft, BSG Distilling, BSG Wine, BSG Hops and BSG Canada. BSG supports the craft beer, wine and distilling industries as a one-stop shop for industry related supplies and ingredients with warehouses located in California, Colorado, Georgia, Minnesota, Rhode Island, Texas, Washington and Canada (British Columbia, Ontario and Quebec). Additionally, Rahr Corporation owns and operates Rahr Malting Co. the largest single-site malting facility in the world and is an owner in Koda Energy, a renewable fuels co-generation power plant on its site in Shakopee.
Rahr Corporation has over 400 employees. Our work culture remains family friendly and provides our employees with great benefits and work-life balance.
As a Customer Service Representative, located in Shakopee, Minnesota, you will serve as the primary interface between BSG and our US client base in a professional office environment. Previous customer service experience paired with the ability to learn new processes will enable you to address incoming client and vendor issues ranging anywhere from billing inquiries to order changes. Your day to day responsibilities will include handling all customer service needs, ensuring customer retention, processing customer account adjustments, and recommending potential products or services to management by collecting customer information and analyzing customer needs. Working cross-functionally with various departments, you will regularly interface with the warehouse staff to coordinate order fulfillment. Your ability to be meticulously organized and provide reliable follow-through to all customers while handling a variety of issues including the creation of service tickets will lead to your success in this role. Strong written and verbal communication skills will aid you in documenting calls using our proprietary software, updating client information and in cross-departmental communications. Take this opportunity to showcase your passion for customer service excellence and grow with a leading edge company today!
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Related Keywords: customer service representative, customer service, CSR, call center, service ticket, customer support, order fulfillment, account management, customer retention, end user support, end user, new user training, new customer training, telephone, e-mail, retention, brewing supplies, wine and spirits, brewing industry, metrics, organized, quality assurance